RavaPay electricity help

Electricity Payment & Prepaid Meter Guides

Practical help for buying electricity tokens online, verifying prepaid meters, checking delayed transactions and resolving common token problems in Nigeria.

Start with these electricity guides

Each guide focuses on a real step or problem in the electricity-payment journey rather than repeating the same DISCO payment page.

Recharge a Prepaid Meter Online

Learn how to recharge a prepaid electricity meter online in Nigeria with RavaPay, from choosing your DISCO and verifying the meter to receiving your token by SMS and email after a successful vend.

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Electricity Token Not Received

Paid for electricity but have not received the token? Learn what to check in RavaPay, including transaction status, SMS and email, and when to avoid making a duplicate payment.

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Prepaid Meter Token Rejected

Is your prepaid electricity meter rejecting a token? Check the meter number, token entry, previous use, meter updates and transaction status before buying another token.

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Load a Prepaid Meter Token

Learn how to load an electricity token on a prepaid meter, what to check before entering it, and what to do if the meter rejects the token.

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Find Your Prepaid Meter Number

Learn where to check your prepaid electricity meter number before buying a token, and how to avoid confusing the meter number with an account or token number.

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Verify an Electricity Meter Online

Learn how to verify prepaid meter or electricity account details online before payment and what to do when the returned customer information does not match.

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KCT Key Change Token Explained

Learn what a Key Change Token (KCT) is, why some STS prepaid meters need key-change tokens, and what to do when a meter requests an update before loading energy credit.

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Prepaid vs Postpaid Electricity Meter

Understand the difference between prepaid and postpaid electricity accounts in Nigeria, including how payment, tokens, meter verification and billing differ.

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Pay a Postpaid Electricity Bill Online

Learn how to pay a supported postpaid electricity bill online with RavaPay, verify the account details before payment and understand what confirmation to expect.

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Meter Verification Failed

Meter verification failed or returned the wrong customer? Check the DISCO, meter type, number and provider response before attempting an electricity payment again.

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Ready to buy electricity?

Choose your electricity provider, verify the meter details and continue to payment. After a successful prepaid vend, RavaPay displays the token and sends it by SMS and email.

Choose Your DISCO

Verify meter details before payment

Check transaction status before retrying a delayed vend

Successful prepaid tokens are displayed and sent by SMS and email