Before you enter the token
Confirm that the electricity transaction reached a successful status and that a token was issued.
Check that the meter number used for the purchase matches the meter you intend to recharge.
Use the token exactly as issued. Do not remove digits or substitute another transaction reference for the token.
If your meter uses a separate customer interface unit, make sure it is powered and communicating with the meter before entering the token.
How to load the electricity token
- 1
Locate the meter keypad or the customer interface unit connected to the prepaid meter.
- 2
Enter the token digits carefully in the order shown on your successful transaction.
- 3
Use the meter or interface confirmation key where your meter model requires one.
- 4
Wait for the meter display to confirm whether the token was accepted.
- 5
Check the updated credit or energy balance before discarding the transaction confirmation.
What if the meter rejects the token?
Re-enter the token carefully and confirm that it belongs to the same meter number. A token generated for one meter is not intended for a different meter.
If the token is still rejected, the meter may require a key update, the token may already have been used, or another meter-specific condition may need attention. Do not keep buying new tokens simply to test the meter.
Keep the successful transaction reference and token available if you need to contact your DISCO or RavaPay support.
Where to find a RavaPay token again
After a successful prepaid vend, RavaPay displays the token with the transaction result and also sends it by SMS and email. Check those channels before starting another purchase.