Prepaid Meter Token Rejected: Causes and What to Do

First confirm that the electricity vend succeeded

Check the RavaPay transaction result before troubleshooting the meter. If the transaction is still pending, wait for a final status. If it failed, do not treat a payment confirmation as a valid electricity token.

For a successful prepaid vend, RavaPay displays the token and sends it by SMS and email. Use the token attached to that successful transaction.

Common reasons a prepaid meter may reject a token

• The token was entered incorrectly. Re-enter it carefully exactly as issued.

• The token belongs to a different meter. Electricity tokens are generated for a specific meter, so confirm the meter number used for the purchase.

• The token has already been used. A previously accepted token cannot normally be loaded again as a new recharge.

• The meter requires an update or Key Change Token (KCT) before it can accept newer vending tokens.

• The meter or DISCO has returned an account-specific condition that needs to be resolved before the token can be accepted.

What to do before buying another token

1. 1

   Confirm that the RavaPay transaction status is successful.

2. 2

   Compare the meter number used for the transaction with the physical meter you are trying to recharge.

3. 3

   Enter the token again carefully and in the correct sequence shown by your meter.

4. 4

   If your meter indicates that a key update is required, contact the relevant DISCO for the appropriate KCT or meter-update procedure.

5. 5

   If the token is still rejected, keep the transaction reference and contact the relevant support channel before purchasing again.

Does a rejected token mean the online payment failed?

Not necessarily. A successful vend means a token was generated for the verified meter. The meter can still reject that token because of a meter-specific or account-specific condition.

That is why the transaction result, meter number and any message displayed by the meter should be checked separately.