What you need before you start
Have the prepaid meter number, the correct electricity distribution company and an accessible phone number and email address ready. RavaPay uses meter verification to help you confirm the customer details before payment.
If the customer information returned during verification does not match the meter you intend to recharge, do not continue. Recheck the DISCO, meter type and meter number first.
How to recharge your prepaid meter online with RavaPay
- 1
Open the RavaPay electricity payment page and select the DISCO linked to the meter.
- 2
Choose Prepaid as the meter type.
- 3
Enter the complete meter number and select Verify Meter.
- 4
Confirm that the returned customer information matches the intended electricity account.
- 5
Enter the amount of electricity you want to purchase.
- 6
Review the transaction details and complete payment using an available payment method.
- 7
Wait for the vending transaction to reach a final status. After a successful vend, RavaPay displays the electricity token and also sends the token by SMS and email.
Where will I receive my electricity token?
After a successful prepaid vend, RavaPay displays the token with the transaction result and sends the token to the phone number and email address associated with the transaction by SMS and email.
Keep the token and transaction confirmation until the token has been loaded successfully on the intended meter.
What if payment completes but the token is not available yet?
A completed payment and a completed electricity vend are not always the same event. If the transaction is still pending, do not make another payment for the same meter just because a token has not appeared yet.
Check the transaction status first. If the vend later succeeds, the token should be shown with the successful transaction and sent by SMS and email. If the transaction reaches a failed status, follow the transaction recovery or refund information shown by RavaPay.
Avoid duplicate payments: confirm the final status of the first transaction before trying again.